Return Policy

We want to make sure you receive the correct lighting products for your project. Please review product specifications, voltage, wattage, color temperature, mounting options, and quantities carefully before ordering.

Returns

Unopened and unused products may be eligible for return within 30 days of delivery, subject to approval by LED Pirates.

All returns require prior authorization. Please contact us before returning any merchandise. Products returned without authorization may not be accepted.

Unless the product is defective, damaged in shipping, or the incorrect item was shipped by LED Pirates:

• The customer is responsible for all return shipping costs.

• Original shipping charges are non-refundable.

• Approved returns may be subject to a 30% restocking fee.

• Products must be unused, uninstalled, and returned in their original packaging and in resalable condition.

  
  

Non-Returnable Items

Special-order, custom-configured, clearance, discontinued, or made-to-order products may not be eligible for return. Products that have been installed, modified, damaged, or used are not returnable unless covered by an applicable product warranty.

Final Sale Items

Certain items may be marked as final sale and are not eligible for return under any circumstances unless damaged upon arrival.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact LED Pirates as soon as possible after delivery. We will work with you to determine the appropriate replacement, warranty, or return solution.

Please retain the original packaging and provide photos of the product and packaging when requested.

Before Ordering

Commercial lighting products can have specific electrical, mounting, and application requirements. If you're unsure which product is right for your project, contact LED Pirates before ordering and we'll help you select the appropriate fixture.

Shipping Policy

Processing Time

We offer a 3‑day lead time on all orders. This means that once your order is placed, it will take up to 3 business days to process, package, and prepare it for shipment.

Shipping Time

After processing, orders typically arrive within 10–14 business days. Delivery times may vary depending on your location, carrier delays, or seasonal volume, but we work hard to ensure your order reaches you as quickly as possible.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.

Shipping Delays

Unexpected delays can occur due to weather, customs, or carrier issues. If your order is significantly delayed, our support team is here to help.