Returns Policy
At LED Pirates, we value your satisfaction and are committed to supporting our contractors, property managers, and industry partners. This returns policy outlines how we handle returns and refunds for your purchases when you use our professional LED lighting e-commerce platform.
Returns & Eligibility
To ensure professional standards, items must be returned within 30 days of delivery. Goods must be in their original packaging, unused, and in resalable condition. For hospitality or large-scale project returns, please ensure all components and technical manuals are included in the box.
How to Start Your Return
To begin the process, log into your trade account or contact our crew. Provide your order number and specific lighting SKU details. Once authorized, you will receive a return merchant authorization (RMA) to include with your shipment for efficient processing.
Shipping Costs & Fees
The customer is responsible for return shipping costs to our warehouse. However, if we sent the wrong technical specification or if the lighting fixture arrived damaged, LED Pirates will cover all transit fees. We recommend using tracked LTL or standard carriers for your project security.
Refunds & Store Credit
Upon inspection of your returned gear, we offer full refunds to the original payment method or store credit for future procurement. Credits are often preferred by contractors for quick turnarounds on replacement fixtures and ongoing project site needs. Due to the cost of shipping & handling exchanges are not allowed.
Non-Returnable
Custom-engineered lighting solutions, large-scale hospitality retrofits built to unique specs, or items marked as final sale-clearance are not eligible for return. We ensure all enterprise-grade hardware meets your project quotes before dispatching from our site.
Inspection & Timeline
Internal audits of returns take 3-5 business days. Once verified, we will update your trade account dashboard and send a confirmation email. You have the right to request an update on your return status through our support team at any time.
Contact Us
If you have any questions regarding this policy or how to return your project equipment, please contact our support team:
LED Pirates
340 Lake Blvd., Suite 246
Redding, CA 96003
Email: support@ledpirates.com
Phone: +1 (530) 364-0373